Returns & Refunds Policy

Last Updated: September 09, 2026

At Uroprostan, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy. Please read the following conditions carefully.

1. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened, and unused condition.
• The product must be returned within 14 days of the delivery date.
• A proof of purchase (order confirmation or invoice) must be included with the return.
• Products that have been opened or used are not eligible for return unless defective or damaged.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support team at support@uroprostan.life with your order number and reason for return.
2. Wait for our confirmation and return authorization. We will provide you with the return address and instructions.
3. Pack the product securely in its original packaging and include your proof of purchase.
4. Ship the package using a trackable shipping service. Return shipping costs are your responsibility.
5. Once we receive and inspect the returned product, we will process your refund within 5-7 business days.

3. Refund Process

• Refunds will be issued to the original payment method used for the purchase.
• We will refund the full product price, excluding any original shipping costs (unless the return is due to our error).
• You will receive a confirmation email once your refund has been processed.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at support@uroprostan.life with photos of the damage and your order number. We will arrange for a replacement or a full refund at no additional cost to you.

5. Returns Not Accepted

We do not accept returns for the following items:

• Products that have been opened, used, or partially consumed.
• Products returned after the 14-day return window.
• Products without proof of purchase or original packaging.
• Products that were purchased from unauthorized resellers.

6. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged product).
• We recommend using a trackable shipping service to ensure your return reaches us safely.
• We are not responsible for returns that are lost or damaged during transit.

7. European Union 14-Day Cooling-Off Period

In accordance with EU consumer protection regulations, you have the right to cancel your order within 14 days of receiving the product without giving any reason. This applies to consumers (individuals purchasing for non-commercial purposes) residing in the EU.

8. Contact Us

If you have any questions or need assistance with a return, please contact our support team:

Email: support@uroprostan.life

Response Time: We aim to respond to all inquiries within 24-48 hours.

We value your satisfaction and are here to help. Thank you for choosing Uroprostan for your prostate health.